Privacy Policy

Last updated: 24 July 2026

COUNTRY & STABLE OF OLNEY LIMITED (company number 07899150), trading online as CS Olney, is the controller of personal information described in this notice. Our registered office is 19 Stilebrook Road, Olney, Buckinghamshire, United Kingdom, MK46 5EG. You can contact us at support@csolney.shop or +44 7272386068.

Information we collect

Depending on how you use our store, we may collect your name, contact details, billing and delivery details, order and returns history, account information, messages to customer support, marketing preferences, device and browser information, IP address, and information collected through cookies or similar technologies. Payment providers may process payment information when you use a payment option.

How and why we use information

We use personal information to process and deliver orders, take payment, provide customer support, handle returns, prevent fraud, keep business and tax records, maintain and secure the website, understand service performance, comply with law, and send marketing where permitted. Our lawful bases may include performing a contract with you, complying with legal obligations, our legitimate interests in operating and protecting the business, and your consent where consent is required.

Sharing

We may share only the information needed with service providers that support hosting, ecommerce, payments, fraud prevention, delivery, communications, analytics, professional advice and legal compliance. We may also disclose information where required by law or in connection with a business reorganisation. We do not sell personal information.

International transfers

Some providers may process information outside the United Kingdom. Where required, we use an adequacy regulation or appropriate contractual and organisational safeguards. Contact us if you would like more information about the safeguards relevant to your information.

Retention

We keep information only for as long as needed for the purposes described above, including customer service, warranty, fraud prevention, accounting, tax and legal requirements. The period depends on the type of record and applicable law; information that is no longer needed is deleted or anonymised.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to certain processing, receive portable information, and withdraw consent. You also have the right to object to direct marketing at any time. To exercise a right, contact support@csolney.shop. We may need to verify your identity.

You may complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Cookies and marketing

Necessary cookies support core store functions. Optional analytics or marketing technologies should be used only as allowed by applicable law and your choices. You can also unsubscribe from marketing using the link in a message or by contacting us.

Changes

We may update this notice when our services, providers or legal obligations change. The current version and update date will appear on this page.